*To make changes to your class reservation, please cancel at least 8 hours before your scheduled class. Cancellations can be made through our app or website only. Direct messages (Instagram/Facebook), emails, phone calls, or other forms of communication will not be accepted as valid cancellations.
*Any class reservation canceled less than 8 hours before the scheduled start time will be considered a Late Cancellation.
*For Unlimited Memberships, a $10 Late Cancellation fee will apply.
*For Class Packages, a Late Cancellation or No-Show will result in the loss of one class credit.
*Failure to cancel your reservation and not attending the class (No-Show) will result in the forfeiture of one class credit for Class Packages or a $15 No-Show fee for Unlimited Memberships.
GENERAL REGULATIONS
*Please arrive on time. The studio opens 5 minutes before the scheduled class start time and closes promptly 5 minutes after class begins. Any unclaimed spot may be released to walk-ins or waitlisted members.
*First-time participants must arrive at least 10 minutes before class for check-in, orientation, and any necessary equipment setup. Late arrivals for first-time guests will not be admitted. This policy is in place to ensure the safety of all participants.
*A water bottle and towel are required for all classes due to the high-intensity nature of our workouts. You are welcome to bring your own or purchase them at the front desk.
Indoor Cycling Classes
*Indoor cycling shoes compatible with SPD or Delta cleats are required. Complimentary shoe rentals are available at check-in.
*If you need to change your assigned bike, please notify the front desk. If both bikes are occupied, the change may only be made with the agreement of both riders.
Strength Classes
*Grip socks are mandatory for all Strength classes for safety and hygiene reasons. Participants without grip socks will not be permitted to join class. Grip socks are available for purchase at the front desk.
*Participants must wear appropriate athletic apparel that allows for safe movement throughout the workout.
*Please use all equipment responsibly and return weights and accessories to their designated storage area after class.
*Members are expected to follow the instructor’s guidance regarding proper exercise technique and equipment use to help maintain a safe training environment.
Studio Etiquette
*Mobile phones and smartwatches must remain on silent and dimmed mode during class. Texting and flash photography are not permitted.
*All personal belongings must be stored in the designated lockers. Items may not be left on the studio floor or around the workout area.
*Walk-in and waitlisted participants should remain ready to enter the studio when instructed by the front desk.
*Class schedules, instructors, and programming are subject to change without prior notice.
*We reserve the right to refuse service or remove any participant whose behavior is disruptive, unsafe, or inconsistent with our studio policies.
