TERMS AND CONDITION:

CANCELLATION GUIDELINES

*To make changes to your bike reservation, please ensure it is canceled before 8 Hours preceding your scheduled ride. You can manage cancellations through the app and website. Please note that direct messages (DMs), Instagram/Facebook DMs or phone call will not be accepted as a valid form of cancellation.

*Any bike not canceled prior to 8 hours before will be marked as a ‘Late Cancellation’. 

*Late fee charge for Unlimited membership will be $ 10 Dollars and Late fee for Classes packages will result in 1 Class credit charge.  

*Failure to provide notification for cancellation will lead to the forfeiture of a class credit in class package and a late fee charge of $10 dollars on the Unlimited Membership.

 

GENERAL REGULATIONS

*A WATER BOTTLE and TOWEL are mandatory for all classes due to the high-intensity workout. You’re welcome to bring your own or purchase them from our front desk upon arrival. 

*To participate in the class, indoor cycling shoes compatible with SPD/Delta clips are required. Free rental options for indoor cycling shoes are available during check-in at our facility.

*During class sessions, mobile phones and electronic watches must be set to dimmed mode. Texting is strictly prohibited, and flash photography is not permitted.

*The studio opens 5 minutes before the scheduled class start time and closes promptly 5 minutes after commencement. Unoccupied bikes at the 5-minute mark may be assigned to walk-ins or waitlisted individuals.

*For first-time riders, arrival at least 10 minutes before the class is mandatory for check-in, shoe fitting, and proper bike setup. Late check-ins for first-timers will not be accommodated, without exceptions. This policy ensures the safety of our staff and members.

*Walk-in or waitlisted participants should be ready with their shoes on to enter the room once permitted by the front desk, after the class has commenced.

*All personal belongings must be stored in lockers; placing items on the floor or back bar, including by front-row riders, is prohibited.

*Changing bikes requires notification to the front desk. If both bikes are occupied, mutual consent is necessary for a switch. Kindly be considerate, as bike bookings are made in advance based on personal preferences.

*The availability of our classes and instructors may change without prior notice.

*We reserve the right to refuse service to anyone for any reason.